Customer services and Marketing assistant

Role Summary

Working in the Customer Services & Marketing Office assisting with:
· Advising customers on wine selection
· Liaising with Customers, Account Managers, Credit Control and Logistics
· Managing and updating the product database with tasting notes and technical information
·Creating & designing marketing material and content
· Managing, maintaining and developing customer & prospective customer database
· Processing of orders
· Creating and printing carrier labels
· Converting and training trade customer on ordering online
· Trouble shooting website issues
· Maintaining and updating website using Content Management System

Key Responsibilities
· Managing customer expectations by liaising with Clients/colleagues to determine their requirements
· Manage workload to ensure deadlines are met/Ownership for all projects

Continued Professional Development

House of Townend are committed to continuing professional development for all employees. We expect the successful candidate to undertake all available training courses; this will include immediate enrolment in the Wine Spirit Education Trust (WSET) Level 2 course


· Previous Experience in a similar role is desirable but not essential
· Working as part of a busy Team
· Working with employees from all levels
· Skills and Qualifications
· Strong PC operating skills, and knowledge of Word & Excel
· Impeccable customer service skills – both Verbal & Written
· A desire to learn about wine
· Degree level educated

Please click here to apply through Indeed.

Unfortunately at this current time we are not recruiting for any other positions. However, we are always on the lookout for talented people so feel free to send a covering letter and a CV to 

House of Townend is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief, sex or sexual orientation.