What some of our customers say…

COUNTRY INNS GROUP WITH DINING AND ACCOMMODATION

“We have worked with House of Townend now for over 12 years. Both of our businesses have grown together, and our working relationship is cemented in our shared values of quality and customer service. Rak, our dedicated Regional Sales Manager, is as much an ambassador for our company as for House of Townend.  He invests a great deal of time and energy in working with us to develop the right drinks offer for each of our sites, and also providing excellent on-going education on wines and spirits for our staff.  Rak also participates in customer events for us, such as special wine dinners and gin evenings across our estate of 6 inns. The customer service we have received from House of Townend over the years is second to none, and we look forward to many more years working together!”

4 STAR BEST WESTERN PLUS HOTEL

I have worked with House of Townend for several years and I have always found them to be not just excellent suppliers, but great supporters of our business. They add great value to their service by unrivalled recommendations, support, training and product support. Nick is our Regional Sales Manager who is professional, courteous, and supportive and is always there for us when needed. His knowledge on wines is vast, but also realises that some team members are not wine experts and has the ability to adjust his pitch, conversations, training and advice to all levels.”

GASTRO PUB GROUP

“We have worked with House of Townend for a number of years. They have been an amazing partner throughout this time. The dealings with them are professional and hassle free. Their knowledge and advice has been paramount in compiling our wine lists, on which have received a lot of positive feedback. Dealing with David & Wendy is a pleasure. Their willingness to get things done and the agreeable manner in which they work is second to none”.
 

LARGE BANQUETING, CONFERENCE AND WEDDING VENUE

“House of Townend have been our sole wine supplier for over 12 years because the customer service, product quality and overall delivery is as good today the first time we ordered from them. Our business is very seasonal and can be last minute and unpredictable. House of Townend’s Regional Sales Manager, Sales Director, office and warehouse staff, and drivers respond to the demands we place on them with flexibility and an amazing attitude and always manage to meet our needs no matter how last minute, they know our business and compliment the service we offer. I would not hesitate to recommend House of Townend to anyone looking for a first class service and quality wines and spirits. No company I have worked with in twenty years in the industry come close to House of Townend - they really don't.”