What some of our customers say…
5 STAR HOTEL AND SPA WITH MICHELIN STARRED RESTAURANT
"House of Townend have worked with us from the very beginning, helping us set up and deliver a truly five-star wine list, as well as providing us with excellent product support and ongoing training. Their portfolio is truly exceptional with real depth and scope. Their service however really sets them apart, and their support to the business makes them a real asset, from Johnny our Sales Manager who has worked so closely with us and has been key in implementing so much here at Grantley Hall, to Tony our regular delivery driver whose professionalism and efficiency are a credit to the business. With every interaction with anyone at House of Townend we know they will do their best and more to meet our needs."
COUNTRY INNS GROUP WITH DINING AND ACCOMMODATION
“We have worked with House of Townend now for over 16 years. Both of our businesses have grown together, and our working relationship is cemented in our shared values of quality and customer service. Rak, our dedicated Regional Sales Manager, is as much an ambassador for our company as for House of Townend. He invests a great deal of time and energy in working with us to develop the right drinks offer for each of our sites, and also providing excellent on-going education on wines and spirits for our staff. Rak also participates in customer events for us, such as special wine dinners and gin evenings across our estate of 6 inns. The customer service we have received from House of Townend over the years is second to none, and we look forward to many more years working together!”
4 STAR BEST WESTERN PLUS HOTEL
“I have worked with House of Townend for several years and I have always found them to be not just excellent suppliers, but great supporters of our business. They add great value to their service by unrivalled recommendations, support, training and product support. Nick is our Regional Sales Manager who is professional, courteous, and supportive and is always there for us when needed. His knowledge on wines is vast, but also realises that some team members are not wine experts and has the ability to adjust his pitch, conversations, training and advice to all levels.”
GASTRO PUB GROUP
“We have worked with House of Townend for a number of years. They have been an amazing partner throughout this time. The dealings with them are professional and hassle free. Their knowledge and advice has been paramount in compiling our wine lists, on which have received a lot of positive feedback. Dealing with David & Wendy is a pleasure. Their willingness to get things done and the agreeable manner in which they work is second to none”.
LARGE BANQUETING, CONFERENCE AND WEDDING VENUE
“House of Townend have been our sole wine supplier for over 12 years because the customer service, product quality and overall delivery is as good today the first time we ordered from them. Our business is very seasonal and can be last minute and unpredictable. House of Townend’s Regional Sales Manager, Sales Director, office and warehouse staff, and drivers respond to the demands we place on them with flexibility and an amazing attitude and always manage to meet our needs no matter how last minute, they know our business and compliment the service we offer. I would not hesitate to recommend House of Townend to anyone looking for a first class service and quality wines and spirits. No company I have worked with in twenty years in the industry come close to House of Townend - they really don't.”
COUNTRY HOUSE HOTEL & RESTAURANT
"In January of last year we made the decision to change our wine supplier. Following a very pleasant & professional meeting with Rachel, we are now House of Townend customers. The transition was incredibly smooth. From proposal, through to the launch, everything was done for us including the production & supply of new wine lists to costings & GP analysis. Their ongoing customer support is second to none with easy ordering systems & Rachel is always on hand with immediate responses to any queries or ideas we may have as well as conducting training for the team. We would have no hesitation in recommending them to any other business & we hope to continue our strong relationship for many years to come."
EAST ASIAN HAWKER FOODS – TWO SITES
"House of Townend have been our supplier for almost 10 years. The customer service and quality of wine we have received from House of Townend is exceptional. Accounts and invoices are always accurate and timely. John, our delivery man always brings a smile to everyones face on a Tuesday morning as he is so cheerful! The team are very helpful and supportive whenever we have any queries, which I must add are always dealt with immediately. Rak our Regional Sales Manager is incredibly passionate and knowledgable about the wines. Rak has helped us create a wine list that complements our food perfectly. He has also put a great deal of effort to have regular wine training at both of our sites and has successfully given our staff confidence to articulately push the wine options out there to our customers. The attitude from Rak is nothing is too much trouble, which is invaluable particularly in the unpredictable restaurant business we are in. We have not received this level of service from any of our suppliers."
"Please can you pass on our thanks to all your team for yesterday and the training you did on the 25th March. Yesterday was just one of those amazing days when it all came together and we achieved something incredible. We educated 9 future managers about wine. I was in Lincoln last night with some of the staff we had at the training and they were so positive about the training and could not get over how friendly everyone one, how informative the training was and how good the Lunch was. Thank you. I can confidently say that everyone who attended yesterday have a new found knowledge of wine and will have a certain degree of pride and confidence about talking to guests about wine.Thank you also for arranging the certificates."
For more information about our wholesale business or to request our price list please fill in our enquiry form or email firstname.lastname@example.org and one of our dedicated Regional Sales Managers will be in touch.