Delivery

Our Promise to You

Delivery:

Delivery is £8.95 per order for each delivery address where the order is under £100. Orders of £100 or over per delivery address are delivered free of charge (Scottish Highlands and non-Mainland deliveries excluded).

We will deliver to any address in the mainland UK (Scottish Highlands delivery charge may vary) - for non-mainland & Scottish Highlands deliveries please call 01482 586582 to discuss pricing and availability. Our usual delivery times are between 9.00am and 5.00pm Monday to Friday, and we aim to deliver within 5 working days of you placing your order. If you are not going to be available to take delivery, please state a safe place where we can leave the wine and we will do so. Alternatively, if you are not home and you have not specified a place to leave the wine, our driver will leave a card and so that we can arrange a more convenient delivery time.

If we have not attempted to deliver your wine within 7 working days of you placing your order we will credit your Hotwines account with the full delivery charge to be discounted from your next order. An attempted delivery is defined by the driver has been to your delivery address and left a card when nobody was in.

Consignment charge

Please note that if an order is placed and within that order 1 item or case (6, 12 or 24 bottles) reaches the sum of £300 then a £30 consignment charge applies to cover insurance and safe delivery.

If an order exceeds £300 but a single item/case does not exceed £300 then the customer is still entitled to free delivery

 

Order Cancellation Policy

You may cancel your order at any time for any reason up to 7 working days after receiving your wine, provided, of course, that all bottles are unopened, intact and in a suitable re-sale condition.

You can cancel your order by any of the following methods: - Phone: 01482 586582 or e-mail: sales@houseoftownend.co.uk

We will credit you with the price of the wine within 30 days of the wine being returned to us in satisfactory condition.

Returns Policy

If some or all of the wines in a case are damaged when they are delivered, you most notify us as soon as possible. We will despatch a replacement order and arrange for the full damaged case to be collected. Re-imbursement will be issued within 30 days of us receiving notification of your wish to return damaged goods.

You must notify us within 3 months of receiving your wine if you wish to return your wine for any of the reasons stated in 6.1. Otherwise we may not be able to take return of the wine.

All wines must be returned in their original box (where possible).

The guidelines set out in these terms and conditions do not affect your statutory rights in relation to faulty or mis-advertised goods. For further information about your rights, contact your local Citizens Advice Bureau.